Contact us
Questions about an order, a pre-order or a product? Send us a message or email orders@holovaultstore.com.
Send us a message
If it's about an order, add your order number so we can find it quickly. For a damaged or missing item, we'll ask for photos when we reply.
Prefer email? Write to orders@holovaultstore.com. We reply within 1 working day, Monday to Friday.
Our business details are on the contact information page.
Quick answers
More on the FAQ page.
When will my order ship?
In-stock orders are packed and dispatched within 1–2 working days. You get an email with tracking once it's on its way. UK delivery is £2.95, or free on orders over £20.
How do pre-orders work?
You pay when you order and we reserve your item. It ships once stock reaches us after the official release date shown on the product page. You can cancel a pre-order for a full refund any time before it ships.
Can I return something?
Yes, within 30 days of delivery. Items should be unopened and in their original condition. Email us first and we'll send the return instructions. Full details are in our refund policy.
My parcel arrived damaged. What now?
Message us as soon as you can after delivery with your order number and photos of the parcel and the item, and we'll send a replacement or refund.