Questions and answers
Delivery, pre-orders, products and returns. If your question isn't here, message us.
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Orders and delivery
Where do you ship from?
From our base in Manchester. We deliver within the United Kingdom only.
How much is UK delivery?
Standard UK delivery is £2.95, and free on orders over £20.
When will my order ship?
In-stock orders are packed and dispatched within 1–2 working days. You get an email with tracking once it's on its way.
How long does delivery take?
UK delivery usually takes 3–5 working days after dispatch.
Do you ship outside the UK?
No. We sell and deliver within the United Kingdom only.
Is there a limit per order?
Orders go up to £300. For anything larger, split it into two orders or message us first.
I entered the wrong address. What can I do?
Message us straight away with your order number and the correct address. If the parcel hasn't been dispatched yet, we'll update it.
Pre-orders
How do pre-orders work?
You pay when you order and we reserve your item. It ships once stock reaches us after the official release date shown on the product page.
What if my order mixes pre-orders and in-stock items?
The whole order ships together once everything is ready. If you want the in-stock items sooner, place them as a separate order.
Can release dates change?
Occasionally publishers move a release. If that happens we update the date on the product page and email you if your order is affected.
Products
Is everything genuine?
Yes. Sealed products are sold in their original factory packaging, exactly as released.
What's the difference between English, Japanese, Korean and Chinese products?
The cards are printed in that language. Asian-language sets often release earlier and can have different pack sizes and card art. The language is shown on every product page.
How do mystery packs work?
Contents are random and described honestly on each product page. We never promise specific cards or values.
Returns and help
Can I return something?
Yes, within 30 days of delivery for unopened items in their original condition. Contact us first and we'll send the return instructions.
My parcel arrived damaged. What now?
Message us with your order number and photos of the parcel and the item, and we'll sort it out.
How do I contact you?
Use the form on our contact page and we'll get back to you by email.