Terms of service
Last updated: 2 November 2026
These terms apply to every order placed on holovault-shops.com. Please read them before ordering. They do not affect your statutory rights as a consumer.
1. About us
2. Placing an order
- You must be 18 or over, or have the permission of a parent or guardian, to order.
- After you place an order we email you to confirm we have received it. The contract between us is formed when we email you to confirm dispatch.
- We may refuse or cancel an order before dispatch, for example if an item is out of stock, there is an obvious pricing error or we suspect fraud. If we do, we refund you in full.
- To keep stock fair for collectors, we may limit how many units of a product one customer can buy.
3. Products
- All sealed products are official, factory-sealed products from the publisher.
- Pictures are for illustration. Packaging can vary slightly from the images shown.
- Booster packs, boxes and other randomised products contain random contents. We cannot guarantee that any particular card, rarity or pull will be included.
- Graded cards are sold as graded by the grading company shown. We do not give our own grading guarantee.
4. Prices and payment
- Prices are in pounds sterling (GBP) and include VAT where it applies. Delivery costs are shown at checkout before you pay.
- Payment is taken when you place your order, including for pre-orders.
- If a product is listed at an obviously wrong price, we will contact you before dispatch and you can choose to pay the correct price or cancel for a full refund.
5. Pre-orders
Release dates are set by the publishers and can change. If a date moves we will tell you, and you can cancel a pre-order for a full refund at any time before dispatch. If a publisher reduces or cancels our allocation, we will fill orders in the order they were placed and refund any we cannot fill.
6. Delivery
We deliver to UK addresses only. Delivery costs and times are set out in our Shipping Policy. Responsibility for the goods passes to you when they are delivered to the address you gave us.
7. Returns and cancellation
You can return items within 30 days of delivery, and you have a legal right to cancel within 14 days. Full details are in our Refund Policy.
8. Faulty goods
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If something is wrong with your order, contact us and we will put it right in line with your legal rights.
9. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses: our products are sold for private use. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for breach of your statutory rights.
10. Events outside our control
We are not responsible for delays caused by events outside our reasonable control, such as publisher delays, courier disruption or severe weather. If this happens we will tell you, and you can cancel for a full refund if the delay is substantial.
11. Your data
We use your personal data as described in our Privacy Policy.
12. Complaints
If you are unhappy, email orders@holovault-shops.com and we will try to resolve it quickly.
13. Law and courts
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
14. Changes to these terms
We may update these terms. The version in force when you place your order applies to that order.
Business identity and contact
| Legal business name | OPTIMUM AGENCY LLC |
|---|---|
| Trading name | Holo Vault |
| Address | 8206 LOUISIANA BLVD NE STE A 9694, ALBUQUERQUE, NM 87113, United States |
| EIN | 98-1981442 |
| orders@holovaultstore.com | |
| Phone | +44 7456 064349 |